Our facility is open for drop-off and pick-up during our regular business hours, which are 8AM-3PM, Tues-Thurs and 8AM-5PM Fri-Sat. We also offer after-hours pick-up by appointment for an additional fee. (Excluding Monday)

For the safety and health of all pets in our facility, we require up-to-date vaccinations for dogs (rabies, distemper, and Bordetella) and cats (rabies and FVRCP). Proof of vaccination from a licensed veterinarian is mandatory before boarding.

Absolutely! We encourage pet owners to bring their pet's regular food to avoid any dietary disturbances. You're welcome to bring bedding, toys, and any other comfort items to help your pet feel at home during their stay.

Our trained staff provides round-the-clock supervision and care for all boarded pets. We have security cameras in place to monitor activity, and our staff conducts regular checks to ensure all pets are safe and comfortable.

We have experienced staff members who are trained to administer medications and provide specialized care for pets with medical needs. Please provide detailed instructions and medication with proper labeling during drop-off.

In the rare event that your pet falls ill during their stay, our staff will immediately contact you and our on-call veterinarian for guidance. We prioritize the health and well-being of all pets in our care and will take appropriate action to ensure your pet receives prompt attention.

Yes, we offer a range of additional services, including grooming, playtime sessions, and individual walks. Please inquire about these services when making your boarding reservation.

We recommend bringing your pet's vaccination records, food, medications (if applicable), and any comfort items from home. It's also helpful to provide emergency contact information and any specific care instructions for your pet.

Yes, we understand the unique needs of senior pets and those with special requirements. Our staff is trained to provide extra care and attention to ensure the comfort and well-being of all our guests. Please inform us of any specific needs during the booking process so we can make appropriate arrangements.

No, unfortunately, our facility is closed for pick-ups on Mondays. Our regular business hours for pick-up are Tuesday through Sunday. However, we do offer after-hours pick-up by appointment for an additional fee. Please contact us to schedule a convenient pick-up time.

For the safety and health of all pets in our facility, we require up-to-date vaccinations for dogs (rabies, distemper, and Bordetella) and cats (rabies and FVRCP). Proof of vaccination from a licensed veterinarian is mandatory before boarding.

The frequency of grooming depends on your pet's breed, coat type, and lifestyle. In general, most pets benefit from grooming every 4 to 8 weeks to maintain their coat health and hygiene. Our groomers can provide personalized recommendations based on your pet's needs.

We use high-quality, pet-safe grooming products to ensure the health and well-being of your pet. Our products are selected based on their effectiveness and suitability for different coat types and skin sensitivities. See our Grooming page for more information.

We offer a comprehensive range of grooming services tailored to meet the needs of your pet. This includes baths, haircuts, nail trimming, ear cleaning, brushing, and more!

Absolutely! We welcome your input and are happy to accommodate your preferences for your pet's grooming session. Whether you have specific instructions or a preferred grooming style in mind, please let us know, and we'll do our best to fulfill your requests.

No, we do not offer sedation or anesthesia for grooming services. Our groomers are experienced in handling nervous pets with patience and care, and we strive to create a calm and positive grooming experience for every pet.

The duration of a grooming session varies depending on the size of your pet, their coat condition, and the specific grooming services requested. On average, grooming sessions can take anywhere from 1 to 3 hours. Our groomers will provide you with an estimated time frame when you drop off your pet.

We recommend brushing your pet's coat to remove any tangles or mats before their grooming appointment. It's also essential to ensure your pet is clean and free of fleas or ticks. Additionally, please inform us of any specific grooming instructions or concerns you may have.

Due to safety and space constraints, we do not allow pet owners to stay with their pets during grooming sessions. However, rest assured that your pet is in capable hands, and our groomers will provide the best care possible.

If your pet has special grooming needs or medical conditions, please inform us when scheduling their grooming appointment. Our groomers are experienced in handling a variety of situations and will take any necessary precautions to ensure your pet's comfort and safety during their grooming session.